Frequently Asked Questions
1. What is SporadiCat's Fit Guarantee? We offer a fit guarantee to ensure your pet's wheelchair is just right. If the standard size doesn't fit, we'll send replacement parts with custom sizes at no extra charge. However, international shipping charges will be covered by the customer.
2. How can I clean the wheelchair? Our wheelchairs are easy to clean. Simply use dish detergent and a soft cloth to wipe down the wheelchair. It's best to clean the wheelchair when it's not in use to ensure your pet's comfort.
3. Are these wheelchairs only for indoor use? No, our wheelchairs are designed to be used both indoors and outdoors. However, they should always be used under supervision to ensure your pet's safety.
4. What if my pet is between sizes? Our wheelchairs are fully adjustable, and should fit a wide range of sizes. However, if you have concerns about sizing, please get in touch and we will be happy to assist you.
5. Can I request a wheelchair for an animal that's not listed? Absolutely! While we have a range of wheelchairs for popular small pets, we can also custom-print wheelchairs for other small animals. Please contact us with your requirements.
6. What materials are the wheelchairs made of? Our wheelchairs are 3D printed using strong and lightweight materials. They're designed to be both durable and comfortable for your pet.
7. How long does it take to ship my order? For in-stock items, we typically ship within two business days. Custom color and design orders generally ship within one week. If there are exceptions to this timeline, we'll discuss them when you place your order. Shipping times can vary depending on your location. Once your order has shipped, we'll provide an estimated delivery date.
8. What is your return policy? Due to the custom nature of our wheelchairs, we typically don't accept returns. However, if there's an issue with your order, please get in touch and we'll work with you to resolve it.
9. How can I get in touch with SporadiCat? You can reach us by email at firstname.lastname@example.org, or by phone at 1-315-294-0085.
10. I'm interested in your 3D printing services. How can I learn more? We'd love to help with your 3D printing needs! You can find more information on our website, or feel free to get in touch with us directly.